Help
How can we help?
Search the library or browse by category. If you can't find what you need, the contact form below opens a ticket with our team.
Buying
How does haat pricing work?
The price on the product is the item price. Shipping, duties, and taxes are itemised at checkout, so the total you approve is the total you pay.
Buying
How do I track my order?
Sign in and open the order from your account, or use the tracking link in our shipping email.
Buying
Do you ship to my country?
haat ships to 75+ countries. The product page estimates your delivered total for your detected destination.
Buying
What do the haat seller tiers mean?
Sellers earn tiers — New, haat verified, Trade — based on order history and trust signals.
Buying
What is a GI Tag?
GI Tag means the Indian government has certified the product's regional origin — Banarasi silk, Kashmir pashmina, etc.
Selling
How do I publish my first listing?
Sign up, finish KYC, then the AI Listing Creator builds your first listing from a few photos.
Selling
What is the Export Readiness Score (ERS)?
A 0-100 score that measures how export-ready a listing is — photos, HS code, dimensions, certifications.
Selling
How do payouts work?
Funds release from escrow 7 days after delivery, then batch-paid to your INR bank account.
Selling
Why is my listing held for review?
Some categories (antiques, brands, regulated goods) need a human approval before going live.
Selling
How do I add GST and IEC?
Step 4 of seller signup. You can skip it at first but it caps your tier at New until you add them.
Payments
What payment methods can buyers use?
Card, Apple Pay, Google Pay, PayPal, and bank wire for orders above $10K.
Payments
Is my payment secure?
Payments are PCI-DSS compliant and held in escrow until delivery is confirmed.
Payments
Will I be charged customs at delivery?
No. Every haat price includes duties and taxes. The carrier delivers without asking you for money.
Shipping
How long does shipping usually take?
3-7 business days for standard international; 1-3 for express. Production time adds on top for made-to-order items.
Shipping
Which carriers handle haat shipments?
DHL Express, FedEx International, India Post Speed Net, and Xindus aggregator — chosen automatically per destination.
Returns
How do returns work?
Open the order page, click 'Issue with order', upload photos. Auto-routed by value: under $50 = auto refund, no return needed.
Returns
What if my package never arrives?
Open the order page and click 'Issue with order' → 'Never arrived'. We open a carrier investigation and refund from escrow if it can't be located.
Trade (B2B)
How do I submit an RFQ?
Register a business account, then /b2b/rfq/new. Top 10 trade-tier sellers usually quote within 24 hours.
Trade (B2B)
How does the $1 sample work?
Trade-tier products carry a 'Request a sample' link. $1 USD, haat-subsidised DHL Express, 5 per business per 30 days.
Trade (B2B)
Which B2B payment terms can I negotiate?
Letter of Credit, NET 30, NET 60, 30/70 split, 50/50 split — pick on the RFQ form.
Still need a person?
Our team reads every ticket and replies within a business day. AI checks your question against the library first so you get a fast answer when one's already written.
Open a ticket