Last updated 2026-05-29. We're refining these policies with counsel as we approach full public launch. If you have a specific question, write to jay@ganges.world.
Returns Policy
If something isn't right, we'll make it right.
Most of what we sell is handmade. Variation in colour, weave, or finish is part of the nature of the work — not a defect. But damaged, wrong, or missing items are something we cover, and the path is meant to be quick.
The simple rules
- You have seven days from delivery to raise an issue.
- For non-arrival, the carrier's tracking is our evidence. You don't need photos for that path.
- For damaged or wrong items, two clear photos are usually enough. We don't ask you to wait while we go back and forth with the seller — we resolve it on our side.
How resolutions work
The route depends on the order value:
Under $50
Keep-It-Refund. We refund you and you keep the item. No return shipping, no waiting. Refunds are processed within three business days to the original payment method.
$50 to $500
We offer two options: a partial refund (no return), or a full refund with return shipping to a hub on our account. You choose.
Over $500
Full return with carrier pick-up. For verified defects, return shipping is on the seller. Refund is issued on return scan.
What's not eligible
- Items damaged after delivery.
- Items returned without first opening a return through the order page.
- Custom or personalised items that match what you ordered.
- Hygiene-sensitive items once unsealed.
If a seller disputes
Sellers have 48 hours to contest a refund. If they do, the case goes to our team. We weigh the evidence — your photos, the carrier scan, the listing description — and decide within five business days. Decisions are explained in writing.
Duty refunds
Where duties were paid as part of an all-inclusive price, the duty portion is refunded with the item refund. Where duties were collected by the destination carrier, recovery may take longer — we walk you through it.
How to start
Open the order from your account, click "Issue with order", and follow the prompts.
Contact
Stuck or unsure? Write to jay@ganges.world. We read everything.
Last updated
2026-05-29 — draft, pending counsel review.