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haat

India's marketplace, to the world.

A premium global marketplace for products made in India — every seller verified, every price clear, every story honest.

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For any queries, email us at support@ganges.world or raise a support ticket.

© 2026 haat · Every product made in India. Shipping worldwide, with care.

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Help

How can we help?

Search the library or browse by category. If you can't find what you need, the contact form below opens a ticket with our team.

AllBuyingSellingPaymentsShippingReturnsTrade (B2B)

  • Selling

    How do I publish my first listing?

    Sign up, finish KYC, then the AI Listing Creator builds your first listing from a few photos.

  • Selling

    What is the Export Readiness Score (ERS)?

    A 0-100 score that measures how export-ready a listing is — photos, HS code, dimensions, certifications.

  • Selling

    How do payouts work?

    Funds release from escrow 7 days after delivery, then batch-paid to your INR bank account.

  • Selling

    Why is my listing held for review?

    Some categories (antiques, brands, regulated goods) need a human approval before going live.

  • Selling

    How do I add GST and IEC?

    Step 4 of seller signup. You can skip it at first but it caps your tier at New until you add them.

Still need a person?

Our team reads every ticket and replies within a business day. AI checks your question against the library first so you get a fast answer when one's already written.

Open a ticket