Seller resources

Everything you need, before and after you list.

A small library — what to bring to the signup, how the AI Listing Creator works, what happens when an order lands, and the lines we draw on what can and can't be sold.

Before you sign up

Compliance — what you'll need — identity, business basics, bank account, and the tier-unlock documents.
How the tiers work — New, Verified, Trade. What each one means and how movement happens.

While you list

Photographing for haat. Natural daylight, plain background, a hero shot first then three to five context shots. Don't over-edit. Show the texture.
The AI Listing Creator. Upload your photos, type one or two sentences in the language you think in, pick a category. The drafter writes the title, the description, the suggested HS code, and a price band. You review every field before publish — the AI never publishes for you.
Pricing the piece. List the maker's price in INR. Buyers see your price in their currency, with shipping, duties, and taxes itemised at checkout; the platform absorbs the FX variance and the customs paperwork.

After an order lands

Pack within 48 hours. The dashboard shows a pack-by countdown on every order. Book your courier, enter the tracking ID on the order page, and the platform generates the customs paperwork and keeps the buyer posted.
Get paid in INR. Funds sit in escrow until the buyer confirms delivery. Payouts follow tier cadence — ten days, seven, or three.
Disputes. The buyer raises an issue from their order page. You'll see the request in your dashboard with a clear timeline and a 48-hour window to respond. Resolution is on us, not on you alone.

What can't be sold

A short list with hard lines:

Antiques older than 100 years, ivory, or wildlife products.
Weapons or weapon parts of any kind, narcotics.
Counterfeits or unauthorised reproductions of branded goods.
Anything that misrepresents a GI Tag without official Indian registry confirmation.

Reach a human

Stuck on a listing, a compliance question, or an order? Email jay@ganges.world and mention your seller name + order number where relevant. We aim to respond within one business day.

Start your shop Back to seller overview

Everything you need, before and after you list.

A small library — what to bring to the signup, how the AI Listing Creator works, what happens when an order lands, and the lines we draw on what can and can't be sold.

Before you sign up

Compliance — what you'll need — identity, business basics, bank account, and the tier-unlock documents.
How the tiers work — New, Verified, Trade. What each one means and how movement happens.

While you list

Photographing for haat. Natural daylight, plain background, a hero shot first then three to five context shots. Don't over-edit. Show the texture.
The AI Listing Creator. Upload your photos, type one or two sentences in the language you think in, pick a category. The drafter writes the title, the description, the suggested HS code, and a price band. You review every field before publish — the AI never publishes for you.
Pricing the piece. List the maker's price in INR. Buyers see your price in their currency, with shipping, duties, and taxes itemised at checkout; the platform absorbs the FX variance and the customs paperwork.

After an order lands

Pack within 48 hours. The dashboard shows a pack-by countdown on every order. Book your courier, enter the tracking ID on the order page, and the platform generates the customs paperwork and keeps the buyer posted.
Get paid in INR. Funds sit in escrow until the buyer confirms delivery. Payouts follow tier cadence — ten days, seven, or three.
Disputes. The buyer raises an issue from their order page. You'll see the request in your dashboard with a clear timeline and a 48-hour window to respond. Resolution is on us, not on you alone.

What can't be sold

A short list with hard lines:

Antiques older than 100 years, ivory, or wildlife products.
Weapons or weapon parts of any kind, narcotics.
Counterfeits or unauthorised reproductions of branded goods.
Anything that misrepresents a GI Tag without official Indian registry confirmation.

Reach a human

Stuck on a listing, a compliance question, or an order? Email jay@ganges.world and mention your seller name + order number where relevant. We aim to respond within one business day.