What if my package never arrives?

If your tracking has stopped progressing for more than 7 days, or shows delivered but you didn't receive anything, open the order and click "Issue with order" → "Never arrived".

We open a trace with the carrier (usually 48-72 hours to resolve). If the package is genuinely lost, we issue a full refund from escrow — you don't have to wait on the seller.

If it surfaces, we'll loop you in and you decide whether to keep the late package or refund.